Job title:

Company Description

The Marriott Customer Engagement Center (CEC) in Singapore serves as the primary hub for Marriott International's customer service and support operations in the Asia Pacific region.

Designation: [Marriott International] Sales & Service Associate (English & Korean Speaking)

Responsibilities

Serve guests from around the world as they embark on their travel journey. Create a seamless experience and build passionate fans for the brand by answering questions about hotel amenities, services, and in-room accommodations to support our overall vision of being the world's favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels, including voice, email, and chat. Responsibilities include processing reservation requests and supporting basic loyalty and customer service requests. This role will identify guest reservation needs and implement sales techniques to maximize revenue. Ensure compliance with policies and procedures for special reservation rules and requests, loyalty guidelines, and case management. Provide customer support through assistance and guidance in resolving issues and maintaining open communication with Marriott hotels, relevant corporate contacts, and third parties.

• Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and co-workers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak to others using clear, professional language; answer phones using proper etiquette.
• Develop and maintain positive working relationships with others; support the team to achieve common goals; listen to and respond appropriately to the concerns of other employees.
• Adherence to quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.
• Work from home opportunity, subject to confirmation, performance and manager approval.

Qualifications

• High school diploma or equivalent
• No relevant work experience or supervisory experience required.
• No licensing or certification requirements
• Proficiency in English and Korean to communicate with Korean-speaking partners

Other information

• Work Visa Sponsorship Available (WP)
• Office: South Beach Tower
• Working Hours: Shift and rotational work hours are required including weekends and holidays (basically 8am-5pm / 10am-7pm)
• Base salary: $2,900 USD Additional benefits will be discussed during the interview.
• We regret to inform you that only selected candidates will be notified.